ERROR

Administrative access is disabled. Please contact your system administrator to enable it

Last Published: May 16, 2024

Error Message

In some instances, when attempting to access the Portal Administrator Directory, the following error message is returned:

Error:
Administrative access is disabled. Please contact your system administrator to enable it.

The error: Administrative access is disabled. Please contact your system administrator to enable it is returned when accessing the ArcGIS Portal Administrator Directory site

Cause

  • The web adaptor is not configured to allow administrative access.
  • The incorrect URL is used to access the Portal Administrator Directory.
  • ArcGIS Server is not accessible via port 6443 or ArcGIS Server is not functioning correctly.  

Solution or Workaround

https://webadaptorhost.domain.com/webadaptorname/portaladmin
  • Check if ArcGIS Server (admin directory) is accessible via port 6443. 
    • If it isn't, check if ArcGIS Server's processes are available. 

Article ID:000026115

Software:
  • ArcGIS Web Adaptor
  • Portal for ArcGIS

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