Administrative access is disabled. Please contact your system administrator to enable it

Error Message

In some instances, when attempting to access the Portal Administrator Directory, the following error message is returned:

Error:
Administrative access is disabled. Please contact your system administrator to enable it.

Cause

• The web adaptor is not configured to allow administrative access.
• The incorrect URL is used to access the Portal Administrator Directory.
• ArcGIS Server is not accessible via port 6443 or ArcGIS Server is not functioning correctly.  

Solution or Workaround

• To resolve the error, configure the web adaptor to enable administrative access to the site. Refer to ArcGIS Enterprise: Configuring the Web Adaptor from the configuration web page for more information. If the issue persists, ensure the Portal Administrator Directory URL follows the format below:

https://webadaptorhost.domain.com/webadaptorname/portaladmin

• Check if ArcGIS Server (admin directory) is accessible via port 6443. 
  • If it isn't, check if ArcGIS Server's processes are available.