Compatibility Issues with ArcGIS Survey123 and ArcGIS QuickCapture on iPad 7th Generation Models After iPadOS 18 Update

Description

The ArcGIS Survey123 and ArcGIS QuickCapture mobile applications are experiencing compatibility issues with iPad 7th generation models following the update to iPadOS 18 (iOS 18).

Cause

After upgrading to iPadOS 18, users have reported that the ArcGIS Survey123 and ArcGIS QuickCapture apps do not function on iPad 7th generation models. This incompatibility arises from discrepancies in the framework utilized to develop the current versions of these applications and the display pipeline of the iPad 7th generation's processor.

Note: 
Among Apple devices equipped with the A10 processor, the iPad 7th generation is the only model that received the iPadOS 18 or iOS 18 update.  See the Survey123 field app system requirements for more information. 

The Esri development team has actively investigated potential solutions to this issue. Unfortunately, a fix is not currently available, and this bug has been officially documented as a known issue: BUG-000171077 and BUG-000171428.

Solution or Workaround

If you encounter this compatibility issue, consider the following options and workarounds:

1. Upgrade device:
   • If possible, consider obtaining a newer iPad or utilizing an alternative mobile device. We recognize that this may not be a feasible solution for all organizations.
2. Access web version:
   • Depending on the specific survey, you might be able to access the web version on your existing iPad, provided you have a cellular connection.
3. Use ArcGIS Field Maps: 
   • Assess whether ArcGIS Field Maps can meet your field workflow needs. This application offers smart forms capabilities that may serve as a suitable alternative.

Best Practices for OS Upgrades

It is advisable to conduct thorough testing and adopt a phased approach when upgrading the operating system on your devices. Start by upgrading one device to ensure that all software, including Survey123 and QuickCapture, operates correctly before proceeding with the OS upgrade across your entire fleet of devices.

Future Developments

Esri is proactively exploring ways to ensure customers can move forwards and benefit from technologies across the ArcGIS platform.

The development team is currently working on a new generation of the Survey123 and QuickCapture mobile apps for iOS, Android, and Windows. These upcoming versions will feature a modern design, enhanced functionality, and improved stability.