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The WMS services on ArcGIS for Server (Linux) crash when performing a GetCapabilities request.

Last Published: June 18, 2015 ArcGIS for Server
Bug ID Number BUG-000087955
SubmittedMay 28, 2015
Last ModifiedJune 1, 2022
Applies toArcGIS for Server
Version found10.3.1
Operating SystemRed Hat Enterprise Linux
Operating System Version6.4 64 Bit
Version Fixed10.4.0


If the web map service (WMS) capability is enabled on Sample World Cities, clicking the WMS link from the REST endpoint for the service returns an HTTP 400 error.
"The request sent by the client was syntactically incorrect."
[O-Image] The request sent by the client was syntactically incorrect
Viewing the server logs reveals the Sample World Cities service crash. The following severe error is logged with ArcGIS Server and an error report is generated.
"Error handling request to service '.MapServer'. Server object extension 'wmsserver' not found."
Connection from ArcMap also fails.
[O-Image] An event was unable to invoke any of the subscribers


This is a known issue.


  1. Download the ArcGIS 10.3.1 for Server (Linux) WMS GetCapabilities Patch, available from the Esri Support website.
  2. Follow the directions provided on the page in the above link.

    Steps to Reproduce

    Bug ID: BUG-000087955


    • ArcGIS for Server

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