laptop and a wrench

Bug

In some cases, such as when creating offline map areas, requests to ArcGIS Web Adaptor (IIS) 10.9.1 fail for content larger than 2 GB.

ArcGIS Enterprise
Bug ID Number BUG-000167258
SubmittedMay 6, 2024
Last ModifiedAugust 6, 2025
Applies toArcGIS Enterprise
Version foundN/A
Operating SystemN/A
Operating System VersionN/A
Version Fixed11.1
StatusFixed

Additional Information

BUG-000167258 is resolved for version 10.9.1 in the ArcGIS Web Adaptor (IIS) 10.9.1 Large Offline Map Areas Patch. The URL is https://support.esri.com/en-us/patches-updates/2024/arcgis-web-adaptor-iis-10-9-1-large-offline-map-areas-patch. A single installation of this ArcGIS Web Adaptor (IIS) 10.9.1 Large Offline Map Areas Patch updates all ArcGIS Web Adaptors configured on a machine; no additional installation or configuration is needed for multiple web adaptors on a machine. Regarding the typical patch finding and notification tools, some limitations are experienced for this ArcGIS Web Adaptor (IIS) 10.9.1 patch. The PatchFinder utility is currently limited to only showing one web adaptor, even though the patch has been applied to all web adaptors on the machine. The ArcGIS Enterprise Patch Notification tool cannot be used to apply this patch because the tool does not currently support showing patch notifications for the ArcGIS Web Adaptor (IIS).

Workaround

BUG-000167258 is resolved for version 10.9.1 in the ArcGIS Web Adaptor (IIS) 10.9.1 Large Offline Map Areas Patch. The URL is https://support.esri.com/en-us/patches-updates/2024/arcgis-web-adaptor-iis-10-9-1-large-offline-map-areas-patch.

A single installation of this ArcGIS Web Adaptor (IIS) 10.9.1 Large Offline Map Areas Patch updates all ArcGIS Web Adaptors configured on a machine; no additional installation or configuration is needed for multiple web adaptors on a machine.

Regarding the typical patch finding and notification tools, some limitations are experienced for this ArcGIS Web Adaptor (IIS) 10.9.1 patch. The PatchFinder utility is currently limited to only showing one web adaptor, even though the patch has been applied to all web adaptors on the machine. The ArcGIS Enterprise Patch Notification tool cannot be used to apply this patch because the tool does not currently support showing patch notifications for the ArcGIS Web Adaptor (IIS).

Steps to Reproduce

Bug ID: BUG-000167258

Software:

  • ArcGIS Enterprise

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options