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  • If you are attempting to login to support.esri.com to submit a new incident, chat with an analyst, or to view your open cases via MySupport, you will be prompted to enter your customer number and the last 4 digits of your phone number. If you have any issues submitting this information successfully, please email us at support@esri.com. We will need you to provide your login name with the customer number and 4 digit PIN you are attempting to use. If this is an urgent request, you may call us at 888-377-4575.