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  • If you are attempting to login to to submit a new incident, chat with an analyst, or to view your open cases via MySupport, you will be prompted to enter your customer number and the last 4 digits of your phone number. If you have any issues submitting this information successfully, please email us at We will need you to provide your login name with the customer number and 4 digit PIN you are attempting to use. If this is an urgent request, you may call us at 888-377-4575.