问题

问题:如果使用 App Layering 安装 ArcGIS Pro 并将其添加到 Citrix XenDesktop 或 XenApps,则 ArcGIS Pro 在启动时将崩溃

Last Published: May 3, 2024

描述

A per-machine installation of ArcGIS Pro also installs the FlexNet Licensing Service, a necessary component for the application to obtain licensing information. Without this, ArcGIS Pro cannot obtain a single-use or borrowed concurrent-use license and, therefore, may not start. Additionally, ArcGIS Pro may crash upon startup when making a call to a corrupt FlexNet Licensing Service. ArcGIS Pro may also crash if it does not have sufficient permission to access the service.

原因

ArcGIS Pro may crash under the following conditions:

  • The FlexNet Licensing Service is corrupted. This is an extremely rare situation which may be the result of the service having been intentionally or unintentionally edited, a corrupt system, an unforeseen installation issue, etc. 
  • ArcGIS Pro does not have sufficient access to the FlexNet Licensing Service. This may be caused by executing the application with a non-standard user type, or an application streaming framework. Consider the following example:

When using App Layering to add ArcGIS Pro to a supported version of Citrix XenDesktop or XenApps, the application may fail upon startup if run by a user with non-administrative access. A user with administrative access does not experience the failure in the same environment. If installed within XenDesktop or XenApps without App Layering, ArcGIS Pro does not crash, even when run by a user without elevated permission. An additional permission to the FlexNet Licensing Service is required.

解决方案或解决方法

In addition to installing ArcGIS Pro, the administrator must also run a command line installation of the FlexNet Licensing Service with the parameter, MODIFYFLEXDACL=TRUE.
For example:

msiexec /I "C:\Program Files\ArcGIS\Pro\Resources\ArcGIS Licensing Service\ArcGISLS.msi" MODIFYFLEXDACL=TRUE

The installation replaces the existing, potentially corrupt service and provides the necessary additional permission to the FlexNet Licensing Service.

文章 ID: 000023466

接收通知并查找新问题或常见问题的解决方案

从我们全新的 AI 聊天机器人中获得简明答案和视频解决方案。

下载 Esri 支持应用程序

发现关于本主题的更多内容

获取来自 ArcGIS 专家的帮助

联系技术支持部门

下载 Esri 支持应用程序

转至下载选项