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Bug

Public usernames are unable to activate a new organization or join an existing organization. A login page bounces back to another login page, then logs in to a public account instead of the organization.

Last Published: February 15, 2021 ArcGIS Online
Bug ID Number BUG-000137344
SubmittedFebruary 9, 2021
Last ModifiedJanuary 31, 2023
Applies toArcGIS Online
Version found8.4
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed9.1
StatusFixed

Workaround

  1. Create a new temporary username.
  2. Work with Esri Support Services to invite the existing public account to the organization, and remove the new username.

Steps to Reproduce

Bug ID: BUG-000137344

Software:

  • ArcGIS Online

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