laptop and a wrench

Bug

In ArcMap 10.6.1, the Find and Find Routes tools initialize slowly and cause 'AppHang' exceptions in severe cases.

Last Published: June 11, 2019 ArcGIS for Desktop
Bug ID Number BUG-000116939
SubmittedSeptember 20, 2018
Last ModifiedNovember 24, 2020
Applies toArcGIS for Desktop
Version found10.5.1
Version Fixed10.7
StatusFixed

Workaround

  1. Close all running processes related to ArcMap/ArcCatalog.
  2. Open regedit.
  3. Navigate to 'Computer\HKEY_CURRENT_USER\Software\ESRI\Desktop10.6\FindRoute\UI Settings'. In this directory, a hexbin key called 'RoutingSource' is present. (There is another DWORD registry key called RoutingSourceIndex - leave that alone)
  4. Export this registry key and place the exported copy in a folder for backup purposes.
  5. Delete the 'RoutingSource' kexbin key. Put the PC through a reboot cycle.

Steps to Reproduce

Bug ID: BUG-000116939

Software:

  • ArcGIS for Desktop

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