Bug
When multiple members of ArcGIS Enterprise are configured with the same email address, updating the email address for one of the members fails and returns the "Unable to update email. Location platform account with this email address already exists." error message.
| Bug ID Number | BUG-000178245 |
|---|---|
| Submitted | July 28, 2025 |
| Last Modified | November 26, 2025 |
| Applies to | Portal for ArcGIS |
| Version found | 11.5 |
| Operating System | Windows Server |
| Operating System Version | 2022 |
| Version Fixed | 12.0 |
| Status | Fixed |
Additional Information
This is resolved in ArcGIS Enterprise 12.0, which is planned for release in Q4 2025.Steps to Reproduce
Bug ID: BUG-000178245
Software:
- Portal for ArcGIS
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App