BUG-000106355 for Collector Classic for ArcGIS (Android)

漏洞 ID 编号	BUG-000106355
已提交	July 6, 2017
上次修改时间	April 2, 2025
适用范围	Collector Classic for ArcGIS (Android)
找到的版本	17.0.2
操作系统	Android
操作系统版本	7.0x
状态	Will Not Be Addressed

附加信息

Collector for ArcGIS (Classic) is retired and no longer being updated.

解决办法

As a workaround, perform a factory reset on the device. However, this is not ideal if using offline maps. Alternatively, remove the 'ArcGIS_Collector' folder from the Android tablet and reinstall Collector for ArcGIS. Refer to the steps are outlined below:

Connect the Android tablet to a PC via the USB cable. Make sure Collector for ArcGIS is closed.
Using Windows Explorer on the PC, navigate to the tablet and locate the ArcGIS_Collector folder.
Cut and paste the folder onto the desktop.
On the device, uninstall and reinstall Collector for ArcGIS. A new ArcGIS_Collector folder is created on the device.
Launch Collector for ArcGIS and access the free maps via ‘Try Collector for ArcGIS’.
Attempt to open the ‘GNSS Capture’ map. Check if the basemap loads. If it does, log in and open the map and download it.

Replace the ArcGIS_Collector folder afterwards on the device, if necessary.