laptop and a wrench

Bug

When attempting to update a member's email address, it reverts back to the previous one.

Portal for ArcGIS
Bug ID Number BUG-000177797
SubmittedJuly 9, 2025
Last ModifiedNovember 21, 2025
Applies toPortal for ArcGIS
Version found11.5
Operating SystemWindows Server
Operating System Version2022
Version Fixed12.0
StatusFixed

Additional Information

This issue is resolved in ArcGIS Enterprise 12.0, scheduled for release in the fourth quarter of 2025.

Workaround

If locked out of a Portal for ArcGIS administrator account, create a new portal administrator account using the command line to temporarily access the system.

For more information, refer to https://enterprise.arcgis.com/en/portal/latest/administer/windows/recovering-the-portal-when-no-administrator-accounts-are-available.htm.

Steps to Reproduce

Bug ID: BUG-000177797

Software:

  • Portal for ArcGIS

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