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漏洞

"SharedMapServiceHost" fails to start after refreshing shared map service resources (number of pods) via Enterprise Manager.

ArcGIS Enterprise on Kubernetes
漏洞 ID 编号 BUG-000172393
已提交November 19, 2024
上次修改时间June 19, 2025
适用范围ArcGIS Enterprise on Kubernetes
找到的版本11.3
操作系统Azure AKS
操作系统版本N/A
修正版本11.4
状态Fixed

解决办法

The client must manually restart the "SharedMapServiceHost" system service to recreate the map service pods.

Navigate to the "System services" tab within Enterprise Manager's "Services" menu. Locate and click on the "SharedMapServiceHost" (screenshot attached: sharedmapservicehost1_2411191710.jfif)

On the subsequent menu, navigate to the "Settings" tab and click on "Start service" (screenshot attached: sharemapservicehost2_2411191710.jfif)

Note that the "Number of pods" under the "Scaling" section should correctly reflect the adjusted quantity in the "Configure shared resources" menu.

After following this workaround, the client's map services will become accessible again.

重现步骤

漏洞 ID: BUG-000172393

软件:

  • ArcGIS Enterprise on Kubernetes

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