laptop and a wrench

漏洞

ArcMap crashes with the Intel HD Graphics 520 display adapter on Dell E7470 and Dell Latitude 7480 laptops updated to the most recent drivers.

上次发布: May 4, 2018 ArcGIS for Desktop
漏洞 ID 编号 BUG-000107352
已提交August 14, 2017
上次修改时间June 5, 2024
适用范围ArcGIS for Desktop
找到的版本10.4.1
操作系统Windows OS
操作系统版本7.0 64 Bit
状态Will Not Be Addressed

附加信息

ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information. https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrate

解决办法

Roll the graphics adapter driver back to the September 2016 version.- 20.19.15.4531 (09/29/2016)The following link is the link to locate the drivers based on Device ID:<a href="http://www.catalog.update.microsoft.com/Search.aspx?q=DEV_1916%26SUBSYS_06DC1028" target="_blank">http://www.catalog.update.microsoft.com/Search.aspx?q=DEV_1916%26SUBSYS_06DC1028</a>Note: This issue occurs for ArcGIS Explorer, as well, and returns a more descriptive error message than ArcMap. The issue persists on ArcMap 10.3.1 and 10.4.1 versions. This workaround is reported not to work in 10.6 versions.

重现步骤

漏洞 ID: BUG-000107352

软件:

  • ArcGIS for Desktop

当漏洞状态发生变化时获得通知

下载 Esri 支持应用程序

发现关于本主题的更多内容

获取来自 ArcGIS 专家的帮助

联系技术支持部门

下载 Esri 支持应用程序

转至下载选项