ArcMap crashes with the Intel HD Graphics 520 display adapter on Dell E7470 and Dell Latitude 7480 laptops updated to the most recent drivers.
上次发布: May 4, 2018ArcGIS for Desktop
漏洞 ID 编号
BUG-000107352
已提交
August 14, 2017
上次修改时间
June 5, 2024
适用范围
ArcGIS for Desktop
找到的版本
10.4.1
操作系统
Windows OS
操作系统版本
7.0 64 Bit
状态
Will Not Be Addressed
开发团队已考虑过该问题或请求,并决定不会解决该问题。 问题的“其他信息”部分可能包含进一步说明。
附加信息
ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information. https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrate
解决办法
Roll the graphics adapter driver back to the September 2016 version.- 20.19.15.4531 (09/29/2016)The following link is the link to locate the drivers based on Device ID:<a href="http://www.catalog.update.microsoft.com/Search.aspx?q=DEV_1916%26SUBSYS_06DC1028" target="_blank">http://www.catalog.update.microsoft.com/Search.aspx?q=DEV_1916%26SUBSYS_06DC1028</a>Note: This issue occurs for ArcGIS Explorer, as well, and returns a more descriptive error message than ArcMap. The issue persists on ArcMap 10.3.1 and 10.4.1 versions. This workaround is reported not to work in 10.6 versions.