When Portal for ArcGIS is used to license ArcGIS Pro on an Amazon Web Services (AWS) instance, users are unable to log in to ArcGIS Pro. Running the 'Configure your licensing portal' option allows the Portal for ArcGIS URL to be set successfully and the login screen comes up correctly. However, after the Sign In button is clicked, the "Initializing..." message displays and remains until ArcGIS Pro completely crashes. The license shows as checked out successfully in Portal for ArcGIS.

Última Publicação: January 29, 2016

Portal for ArcGIS

Número de ID do Erro	BUG-000091894
Enviado	November 3, 2015
Última Modificação	August 3, 2021
Aplica-se à	Portal for ArcGIS
Versão encontrada	10.3.1
Status	Known Limit

Informações Adicionais

The ArcGIS Pro client connects with the License Manager (LM) directly through the TCP/IP protocol, so it cannot connect to an LM running in AWS unless some kind of tunneling is performed. If the licensing portal is on AWS but the LM is local, everything works fine.

Etapas para Reproduzir

ID do Erro: BUG-000091894

Software:

Portal for ArcGIS

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