laptop and a wrench

Erro

ArcMap crashes with the Intel HD Graphics 520 display adapter on Dell E7470 and Dell Latitude 7480 laptops updated to the most recent drivers.

Última Publicação: May 4, 2018 ArcGIS for Desktop
Número de ID do Erro BUG-000107352
EnviadoAugust 14, 2017
Última ModificaçãoJune 5, 2024
Aplica-se àArcGIS for Desktop
Versão encontrada10.4.1
Sistema OperacionalWindows OS
Versão do Sistema Operacional7.0 64 Bit
StatusWill Not Be Addressed

Informações Adicionais

ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information. https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrate

Solução Provisória

Roll the graphics adapter driver back to the September 2016 version.- 20.19.15.4531 (09/29/2016)The following link is the link to locate the drivers based on Device ID:<a href="http://www.catalog.update.microsoft.com/Search.aspx?q=DEV_1916%26SUBSYS_06DC1028" target="_blank">http://www.catalog.update.microsoft.com/Search.aspx?q=DEV_1916%26SUBSYS_06DC1028</a>Note: This issue occurs for ArcGIS Explorer, as well, and returns a more descriptive error message than ArcMap. The issue persists on ArcMap 10.3.1 and 10.4.1 versions. This workaround is reported not to work in 10.6 versions.

Etapas para Reproduzir

ID do Erro: BUG-000107352

Software:

  • ArcGIS for Desktop

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