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Bug Number BUG-000103731
Submitted Mar 16, 2017
Modified Jul 28, 2020
Severity Critical
Applies To Portal for ArcGIS
Version Found 10.4.1
Prog Language N/A
Server Platform Windows 2012 R2
Client Platform Windows 2012 R2
Database N/A
Locale N/A
Status Fixed
Learn more
Version Fixed 10.5
SP Fixed N/A

Bug BUG-000103731


In a highly available Portal deployment, the primary node reverts to the 'Create New Site' state, if the primary node loses connection to the content directory.

Additional Information


Alternate Solution

1) On primary node, confirm that [Portal content path]\arcgisportal\db\.config-store-connection.json matches [Portal install path]\portal\framework\etc\config-store-connection.json.

2) On standby node, backup both of those files, then overwrite them with the two files from primary.

3) Update the shared content directory’s nodes.properties to include the standby.

4) Start the Portal for ArcGIS service on the standby node.