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Bug Number BUG-000096161
Submitted Apr 29, 2016
Modified Aug 04, 2022
Severity Critical
Applies To Portal for ArcGIS
Version Found 10.4
Prog Language N/A
Server Platform N/A
Client Platform N/A
Database N/A
Locale N/A
Status Fixed
Learn more
Version Fixed 10.5.0
SP Fixed N/A

Bug BUG-000096161


Error "unable to refresh item" is returned when performing analysis using the spatial analysis tools in the Portal for ArcGIS map viewer. This error occurs when ArcGIS Web Adaptor (or any reverse proxy) is on a machine different from the hosting ArcGIS Server.

Additional Information


Alternate Solution

1. The hosting server should be first federated in Portal for ArcGIS before any other server. The hosting server should be first in the list of Federated servers in Portal.


2. The hosting server and its web adaptor should be on the same machine together.