不具合
The Map Viewer crashes when labeling features if the graphics acceleration is disabled in the web browser settings of Chromium browsers.
| 不具合 ID 番号 | BUG-000170581 |
|---|---|
| 送信されました | September 9, 2024 |
| 最終更新日 | September 10, 2025 |
| 適用対象 | Portal for ArcGIS |
| 見つかったバージョン | 11.1 |
| オペレーティング システム | Windows OS |
| オペレーティング システムのバージョン | 10.0 64 Bit |
| ステータス | Known Limit |
参考情報
The JavaScript SDK that supports the Map Viewer requires browser hardware acceleration for basic performance as described in this documentation topic: https://developers.arcgis.com/javascript/latest/system-requirements/#minimum-hardware-requirements. The Map Viewer FAQ documentation recommends enabling hardware acceleration as described in this documentation topic: https://enterprise.arcgis.com/en/portal/latest/use/faq.htm#anchor14. For instructions on enabling hardware acceleration, refer to the browser’s documentation. The specific map label issue described in this defect is no longer reproducible in ArcGIS Enterprise 11.3 due to general code refactoring and enhancements. However, similar issues may arise in any ArcGIS Enterprise version if browser hardware acceleration is not enabled. Hardware acceleration improves map and scene rendering, including feature labels, symbology, and more. Without it, users may experience slow map rendering or browser crashes when using advanced symbology, detailed geometries, labels, effects, etc. In ArcGIS Enterprise 11.1, some applications—such as ArcGIS Experience Builder, ArcGIS Instant Apps, ArcGIS StoryMaps, and Scene Viewer—are blocked and cannot be opened if hardware acceleration is disabled.対処法
- Enable the 'Override software rendering list' option to fix the Map Viewer crash.
- Enable graphics acceleration in web browser settings if possible.
再現の手順
不具合 ID: BUG-000170581
ソフトウェア:
- Portal for ArcGIS
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