laptop and a wrench

不具合

Different workflows result in Collector for ArcGIS (Windows) displaying the following message, "You are not connected to the internet," even if there is a valid Internet connection.

最後に公開された状態: September 11, 2017 ArcGIS Collector
不具合 ID 番号 BUG-000102963
送信されましたFebruary 16, 2017
最終更新日June 5, 2024
適用対象ArcGIS Collector
見つかったバージョン10.4
オペレーティング システムWindows OS
オペレーティング システムのバージョン10.0 64 Bit
ステータスNon-Reproducible

参考情報

Not reproducible at 17.0.1

対処法

Workaround A:In Collector for ArcGIS, go to Maps > My Maps, and refresh the gallery. Field users are able to perform the sync successfully.Workaround B:Restart Collector for ArcGIS or access the Credential Manager.Workaround C:Remove the ArcGIS Online account from Collector for ArcGIS, and re-add the account.Workaround D The workaround requires editing registry for systems that don't seem to connect to wifi automatically once logged into Windows. This was provided by a customer1. Locate key HKLM\Software\Policies\Microsoft\Windows\WcmSvc\ 2. See if the GroupPolicy subkey exists.3. If not, highlight WcmSvc, right click on WcmSvc and Choose New -> Key and name it GroupPolicy, 4. Select the new GroupPolicy key and then in the right pane, (right-click) and choose New -> DWORD (32-bit) and create value, name it as fMinimizeConnections and Click OK. 5. Reboot and test. This policy allows users to connect automatically to wireless network, even with a LAN plugged in and works on both Windows 8/8.1 and 10

再現の手順

不具合 ID: BUG-000102963

ソフトウェア:

  • ArcGIS Collector

バグのステータスが変更されたときに通知を受け取る

Esri Support アプリのダウンロード

このトピックについてさらに調べる

ArcGIS エキスパートのサポートを受ける

テクニカル サポートへのお問い合わせ

Esri Support アプリのダウンロード

ダウンロード オプションに移動