The user have two options: 1) Download the following Route Server patch:<a href="http://support.esri.com/index.cfm?fa=downloads.patchesServicePacks.viewPatch&PID=52&MetaID=1343" target="_blank">http://support.esri.com/index.cfm?fa=downloads.patchesServicePacks.viewPatch&PID=52&MetaID=1343</a>2) Route Server users should not install ArcIMS 9.2 Service Pack 3 at this time if Route Server 9.2 is installed. ArcIMS 9.2 Service Pack 3 will conflict with existing Route Server 9.2 installs, and cause problems with RouteServer services. If they choose to upgrade to ArcIMS 9.2 SP3 then they will also need to deploy the above patch for the Route Server to function properly.