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Bug

Survey123 for ArcGIS hangs at the 'Getting Service Information' message when trying to submit a survey over a virtual private network (VPN) after the survey is opened for over ten minutes and the connection to the internet or VPN is disconnected during this time.

Last Published: October 4, 2019 ArcGIS Survey123
Bug ID Number BUG-000125142
SubmittedSeptember 10, 2019
Last ModifiedAugust 26, 2020
Applies toArcGIS Survey123
Version found3.5
Operating SystemApple iOS
Operating System Version12.0x
Version Fixed3.7
StatusFixed

Workaround

Fill out and submit the survey immediately without waiting.

Steps to Reproduce

Bug ID: BUG-000125142

Software:

  • ArcGIS Survey123

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