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Bug

Signing in to the organization's sign in page on iOS mobile devices using case-insensitive credentials results in "Error 400. Unable to generate token. details ["Invalid username or password."]." This causes users to be unable to log in unless using case-sensitive credentials; however, signing in to the ArcGIS Online home page at https://www.arcgis.com/home/signin.html on mobile devices does not require case-sensitive credentials, which creates inconsistency when logging in via mobile devices.

Last Published: August 5, 2016 ArcGIS Online
Bug ID Number BUG-000098324
SubmittedAugust 4, 2016
Last ModifiedJune 11, 2020
Applies toArcGIS Online
Version foundN/A
Operating SystemApple iOS
Operating System VersionN/A
StatusNon-Reproducible

Additional Information

Since this bug was logged, the mobile site was redesigned and this is no longer a reproducible issue.

Workaround

Go to the ArcGIS Online home page located at <a href="https://www.arcgis.com/home/signin.html" target="_blank">https://www.arcgis.com/home/signin.html</a>, instead of the organization's sign in page, when using case-insensitive credentials on a mobile device.

Steps to Reproduce

Bug ID: BUG-000098324

Software:

  • ArcGIS Online

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