laptop and a wrench

Bogue

When creating a distributed collaboration between two ArcGIS Enterprise portals where the host is internally available and the guest is externally available, both manual and scheduled syncs fail with an error message return, "Error: Cannot execute collaboration workspace sync: could not reach participant portal id <>. Failed to initialize client connection to <>."

Dernière publication: October 1, 2022 Portal for ArcGIS
Numéro d’ID de bogue BUG-000151424
EnvoiAugust 9, 2022
Dernière modificationJune 5, 2024
S’applique àPortal for ArcGIS
Version trouvée10.8.1
Système d’exploitationWindows Server
Version du système d’exploitation2016 64 Bit
StatutKnown Limit

Informations supplémentaires

The guest organization must outbound network access to the host organization.

Solution de contournement

The current workaround is to have the externally available ArcGIS Enterprise portal act as the host and have the internally available ArcGIS Enterprise portal act as the guest in the distributed collaboration. If 'Send and Receive Content' is enabled, both Portal for ArcGIS sites is able to send and receive information from one another.

Étapes pour reproduire

ID de bogue: BUG-000151424

Logiciel:

  • Portal for ArcGIS

Recevoir une notification lorsque le statut d’un bogue change

Télécharger l’application Esri Support

En savoir plus sur ce sujet

Obtenir de l’aide auprès des experts ArcGIS

Contacter le support technique

Télécharger l’application Esri Support

Accéder aux options de téléchargement