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Bogue

Unable to log in to ArcGIS Field Maps or ArcGIS Collector on Samsung Tab A 2019 tablets.

Dernière publication: January 17, 2022 ArcGIS Field Maps
Numéro d’ID de bogue BUG-000143547
EnvoiOctober 8, 2021
Dernière modificationSeptember 26, 2025
S’applique àArcGIS Field Maps
Version trouvée21.2.3
Système d’exploitationAndroid
Version du système d’exploitation11.x
StatutWill Not Be Addressed

Informations supplémentaires

Development has determined that this issue is not to be addressed at this time. The issue is specific to the Samsung Internet browser being set as the default browser on the device. Setting another browser, like Google Chrome, to the default device browser resolves this issue. If the default browser cannot be changed, the app can be set to use an in-app authenticator from the developer. Open ArcGIS Field Maps > Tap Skip Sign In > Tap the Profile icon in the top right of the page > Tap the Profile option at the top three times > Tap OAuth and select In App > Tap Back > Select Sign In.

Solution de contournement

Change the device's default browser. Using Google Chrome or Mozilla Firefox allows users to sign in to ArcGIS Field Maps on Samsung Tab A 2019 tablets.

Étapes pour reproduire

ID de bogue: BUG-000143547

Logiciel:

  • ArcGIS Field Maps

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