laptop and a wrench

Bogue

The error message "You don't have permissions to view this item. Try using a different ArcGIS account." is returned in the Viewer tab of ArcGIS for Teams when using a Portal for ArcGIS connection with Integrated Windows Authentication (IWA) single sign-on authentication.

ArcGIS for Teams
Numéro d’ID de bogue BUG-000167790
EnvoiMay 24, 2024
Dernière modificationAugust 20, 2025
S’applique àArcGIS for Teams
Version trouvéeN/A
Système d’exploitationN/A
Version du système d’exploitationN/A
StatutIn Product Plan

Informations supplémentaires

This may be due to the specific items that are opened or the other settings enabled in the org (Online or Enterprise) though with the latest release there were some changes made to Single Sign On (SSO) and could be resolved. Verify if the latest updates amends the issue and if not some details on the items and settings could help us pin point the issue.

Solution de contournement

Verify with the latest release to ArcGIS for Teams v2024.2.

Étapes pour reproduire

ID de bogue: BUG-000167790

Logiciel:

  • ArcGIS for Teams

Recevoir une notification lorsque le statut d’un bogue change

Télécharger l’application Esri Support

En savoir plus sur ce sujet

Obtenir de l’aide auprès des experts ArcGIS

Contacter le support technique

Télécharger l’application Esri Support

Accéder aux options de téléchargement