laptop and a wrench

Bogue

The ArcGIS StoryMaps JPEG image resolution is reduced on mobile devices.

Dernière publication: December 28, 2021 ArcGIS Online
Numéro d’ID de bogue BUG-000136198
EnvoiDecember 15, 2020
Dernière modificationJune 5, 2024
S’applique àArcGIS Online
Version trouvée8.4
Système d’exploitationN/A
Version du système d’exploitationN/A
StatutNon-Reproducible

Informations supplémentaires

The issue is not reproducible after ArcGIS Online September 2021 release (v9.3).

Solution de contournement

Users can upload their JPEG images to ArcGIS Online, and then feature this content in their StoryMap, however, the images may disappear after some time, as referenced in this technical article. The user has a Python script which prevents these images from disappearing from their StoryMap, however, the script must be re-run every time an edit is made to the story map.

The ArcGIS Companion app works with mixed results. Some higher-quality images do not have a noticeable reduction in resolution, but the medium or low-quality images still experience issues.

Note: The ArcGIS Companion app may not be the best workaround if the story map is intended for public use on cell phones, and the majority of the public is not accessing the data through the app.

Étapes pour reproduire

ID de bogue: BUG-000136198

Logiciel:

  • ArcGIS Online

Recevoir une notification lorsque le statut d’un bogue change

Télécharger l’application Esri Support

En savoir plus sur ce sujet

Obtenir de l’aide auprès des experts ArcGIS

Contacter le support technique

Télécharger l’application Esri Support

Accéder aux options de téléchargement