Bogue
The ArcGIS StoryMaps cover video loads slowly or does not load on iOS 15.x devices (a gray background is displayed while loading).
| Numéro d’ID de bogue | BUG-000154932 |
|---|---|
| Envoi | January 6, 2023 |
| Dernière modification | June 5, 2024 |
| S’applique à | ArcGIS StoryMaps |
| Version trouvée | 11.0 |
| Système d’exploitation | Apple iOS |
| Version du système d’exploitation | 16.x |
| Statut | Will Not Be Addressed |
Informations supplémentaires
Using a large video file on the cover is not a best practice where readers are to immediately see something engaging. The video being used is 14 minutes long and a very large file (35MB), taking a long time to load and the request can timeout. Using a small video or image file is recommended (5MB maximum if readers are expected to always have a fast connection, but smaller than 2MB is best). Smaller video files work as expected and are strongly recommended.Solution de contournement
Close and reopen the Safari or Google Chrome application in the iOS device to load the video.
Étapes pour reproduire
ID de bogue: BUG-000154932
Logiciel:
- ArcGIS StoryMaps
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