| Numéro d’ID de bogue |
BUG-000128949 |
| Envoi | February 26, 2020 |
| Dernière modification | June 5, 2024 |
| S’applique à | ArcGIS Survey123 |
| Version trouvée | 3.7 |
| Système d’exploitation | Apple iOS |
| Version du système d’exploitation | 12.0x |
| Statut | Known Limit
Après examen par l’équipe de développement, il a été déterminé que ce problème est lié à une limitation connue du logiciel sur laquelle Esri n’a aucun contrôle. Pour d’autres explications, reportez-vous à la section Informations supplémentaires correspondant au problème.
|
Informations supplémentaires
This is a known limitation. The crash is being observed on a 5+-year-old device with the lowest specification iOS device currently supported. The same survey with 1 million records in CSV used by pulldata does not crash on other iOS devices or Android devices with larger memory. Given the user requirement to have 1 million records in a CSV, the hardware used needs to be adequate to manage such a high volume of data. The error and crash are due to the device running out of memory, as the iPhone 6 and 6+ have a slower CPU and memory size compared to more current models. This issue can not be resolved by code changes in the app if trying to use 1 million records and searching through them using pulldata on the device.
Solution de contournement
The workaround is to use a better-suited device (iPhone 7 or above) with a faster CPU and a larger amount of available memory.
Étapes pour reproduire