laptop and a wrench

Bogue

Item storage sizes are displaying incorrectly using base-10 units (1000 bytes equals to 1 kilobyte) instead of base-2 units (1024 bytes equals to 1 kilobyte) when ArcGIS Online uses base-2 unit storage for storage and credit calculations.

Dernière publication: November 1, 2022 ArcGIS Online
Numéro d’ID de bogue BUG-000149309
EnvoiMay 17, 2022
Dernière modificationFebruary 14, 2025
S’applique àArcGIS Online
Version trouvée10.1
Système d’exploitationWindows OS
Version du système d’exploitationN/A
Version de correction10.2
StatutFixed

Solution de contournement

Bytes between the two scales are interchangeable. Until this bug is resolved, manually convert the item storage sizes from base-10 units (incorrect size displayed on the Item Details page) to base-2 units (the true size of the item as stored and charged in ArcGIS Online) through the following steps:

1. Convert the item storage sizes from megabytes in base-10 units to kilobytes in base-10 units, then convert them to bytes in base-10 units.

  1. [size in megabytes in base-10 units as displayed on Item Details page] is multiplied by 1,000. This converts the value displayed to [size in kilobytes in base-10 units].
    1. [size in base-10 kilobytes] is multiplied by 1,000. This converts the value to [size in bytes in base-10 units].

2. Convert the item storage sizes from bytes in base-10 units to kilobytes in base-2 units, then convert them to megabytes in base-2 units.

  1. [size in bytes in base-10 units] is divided by 1,024. This converts the value to [size in kilobytes in base-2 units].
    1. [size in kilobytes in base-2 units] is divided by 1,024. This converts the value to [size in megabytes in base-2 units].

Étapes pour reproduire

ID de bogue: BUG-000149309

Logiciel:

  • ArcGIS Online

Recevoir une notification lorsque le statut d’un bogue change

Télécharger l’application Esri Support

En savoir plus sur ce sujet

Obtenir de l’aide auprès des experts ArcGIS

Contacter le support technique

Télécharger l’application Esri Support

Accéder aux options de téléchargement