BUG-000137263 for ArcGIS Collector

Numéro d’ID de bogue	BUG-000137263
Envoi	February 4, 2021
Dernière modification	June 5, 2024
S’applique à	ArcGIS Collector
Version trouvée	20.2.4
Système d’exploitation	Windows OS
Version du système d’exploitation	N/A
Statut	Non-Reproducible

Informations supplémentaires

This issue is no longer reproducible when downloading offline map areas containing Esri basemaps hosted in https://tiledbasemaps.arcgis.com in any of the field apps such as ArcGIS Collector and ArcGIS Field Maps. This is due to a recent fix made to the process for how requests are being routed to the different tiled basemaps servers for processing the jobs to generate the tiled packages, and for how the app is retrieving those tiled packages during the download process. Essentially the field apps are unable to retrieve the tiled packages from the servers the request is being routed to, explaining the 'invalid URL' error message.

Solution de contournement

Use https://redlands2-tiledbasemaps.arcgis.com/arcgis/rest/services/World_Imagery/MapServer or do not store credentials when adding the URL to Portal.