laptop and a wrench

Bogue

ArcMap crashes when adding a basemap or an accelerated raster layer with the hardware acceleration turned on.

Dernière publication: September 8, 2016 ArcGIS for Desktop
Numéro d’ID de bogue BUG-000099061
EnvoiSeptember 1, 2016
Dernière modificationJuly 28, 2022
S’applique àArcGIS for Desktop
Version trouvée10.1
Plateforme serveurWindows OS
Plateforme client7
StatutWill Not Be Addressed

Informations supplémentaires

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Solution de contournement

Disable Hardware Acceleration to determine if the crash persists. If not, suggest updating the GPU drivers from the manufacturer (e.g. Nvidia, AMD, Intel, or from the manufacturer of the computer/laptop) to resolve the issue, and allow hardware acceleration to be used for basemap layers and/or accelerated raster layers.

Étapes pour reproduire

ID de bogue: BUG-000099061

Logiciel:

  • ArcGIS for Desktop

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