laptop and a wrench

Bogue

After restoring a lost connection to the License Manager, ArcGIS Pro forces the project to shutdown and only allows the user to save or not save the changes, without allowing the option of cancelling the shutdown and using the re-established License Manager connection.

Dernière publication: April 10, 2020 ArcGIS Pro
Numéro d’ID de bogue BUG-000129482
EnvoiMarch 18, 2020
Dernière modificationJune 5, 2024
S’applique àArcGIS Pro
Version trouvée2.4.3
Système d’exploitationWindows OS
Version du système d’exploitation10.0 64 Bit
StatutWill Not Be Addressed

Informations supplémentaires

This is by design. When ArcGIS Pro loses connection to the license manager due to network issues, license manager stopped/failure, etc., ArcGIS Pro displays a toast message every 2 minutes for 60 minutes. If rectified in withing the time span, ArcGIS Pro reconnects automatically and resume as expected. Else, a second message dialogue is displayed in which the user is provided an option to save, don't save and cancel. ArcGIS Pro does not make an attempt to reconnect after 60 minutes and must close.

Solution de contournement

  1. Allow ArcGIS Pro to shut down by selecting Yes or No when prompted to save changes to the project. 
  2. Restart ArcGIS Pro and it will be connected to the License Manager.

Étapes pour reproduire

ID de bogue: BUG-000129482

Logiciel:

  • ArcGIS Pro

Recevoir une notification lorsque le statut d’un bogue change

Télécharger l’application Esri Support

En savoir plus sur ce sujet

Obtenir de l’aide auprès des experts ArcGIS

Contacter le support technique

Télécharger l’application Esri Support

Accéder aux options de téléchargement