NIM058776 for No Product Found

Numéro d’ID de bogue	NIM058776
Envoi	July 3, 2010
Dernière modification	June 5, 2024
S’applique à	No Product Found
Version trouvée	10.0
Statut	Will Not Be Addressed

Informations supplémentaires

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Solution de contournement

This is occurs because the URL/token generated from the Customer Care Portal has a limited life, when the download manager attempts to re-access this from the user's desktop after the token has expired they will face this access denial.The workaround is to go back to the Customer Care Portal > Downloads section, and re-download the file. The Download Manager will launch and resume the original download.