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Bug

When creating a new basemap from a dynamic map or dynamic image service, the Basemap Gallery widget returns the following error despite having the correct spatial reference, "The basemap you are adding has a different spatial reference from the current map."

Last Published: August 9, 2017 ArcGIS Online
Bug ID Number BUG-000104277
SubmittedApril 6, 2017
Last ModifiedSeptember 22, 2022
Applies toArcGIS Online
Version found5.1
Version Fixed5.2
StatusFixed

Workaround

Option 1:Use a cached map or image service instead of a dynamic map or image service.Option 2:1. In ArcGIS Online, go to My Content > Add Item > From the web, and paste the <serviceURL>.2. Add the item to the map, and save as a web map.3. Create a custom basemap group, and share the item and web map to the group.4. Go to My Organization > Edit Settings > Map > Basemap Gallery, and select the custom basemap group in the drop-down list. This makes the map as part of the default basemap gallery.5. In Web AppBuilder for ArcGIS, click Widget > Basemap, and check 'Always synchronize with the Basemap Gallery setting of the Organization'.6. In App in Web AppBuilder for ArcGIS, click the Basemap Gallery widget, and the custom basemap can be seen and selected as the basemap.

Steps to Reproduce

Bug ID: BUG-000104277

Software:

  • ArcGIS Online

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