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Patches and updates

ArcGIS 9.2 Desktop Help Search Patch

Published: December 10, 2007


This patch solves an issue where the search tab in ArcGIS Desktop help becomes inoperable.


ESRI® announces the ArcGIS 9.2 Desktop Help Search Patch. This patch solves an issue where the search tab in ArcGIS Desktop help becomes inoperable. We recommend all ArcGIS Desktop 9.2 users download and install this patch at their earliest convenience to ensure the highest quality experience when working with ArcGIS Desktop 9.2. It deals specifically with the issues listed below under Issues Addressed with this Patch.

Issues Addressed with this Patch

  • NIM013534 - AnswerWorks search in ArcGIS Desktop Help will stop functioning after a Microsoft Windows Update.


    The ArcGIS Desktop help uses a 3rd party search engine called AnswerWorks. Microsoft has released a security update to Internet Explorer affecting the Desktop help search to become inoperable. This patch resolves the issue of the search engine being non functional by updating the 3rd party search engine.

Files Installed in this Patch

  • Under the C:\Program Files\Common Files\AnswerWorks 4.0 folder:
    • awApi4.dll

Installing the Patch

ArcGIS Desktop 9.2 Service Pack 4 must be installed before you can install this Patch.

  1. Make sure you have write access to your ArcGIS Desktop installation location, and that no one is using ArcGIS Desktop.

  2. Download ArcGIS-92sp4-Help-Patch.msp to a location other than your ArcGIS Desktop installation location.

  3. Double-click the msp file to start the install process.
  4. NOTE: If double clicking on the MSP file does not start the Service Pack installation, you can start the Service Pack installation manually by using the following command:

    • msiexec.exe /p [location of patch]\ARcGIS-92sp4-Help-Patch.msp

  5. When Setup starts, follow the instructions on your screen.

NOTE: If you have installed client setups from a shared Network Administrative ArcGIS Desktop setup, this Patch must be applied to all client installations.

Patch Updates

Check Online Support Center periodically for the availability of additional patches. New information about this Patch will be posted here.

How to identify which Patch is installed

To check for the presence of a Patch, for each file examine the File version information (right click, properties, version tab). With only a few exceptions, all files modified as part of a Patch distribution can be uniquely identified in this manner. The File version for this Patch should read:

  • awApi4.dll -
    awTPort.dll -

Getting Help

Domestic sites, please contact ESRI Technical Support at 1-888-377-4575, if you have any difficulty installing this Patch. International sites, please contact your local ESRI software distributor.

Download ID:1357

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