laptop and a wrench

Error

When connecting to a Server Message Block (SMB) 3.0 directory on the Dell EMC Isilon network-attached storage (NAS) and leveraging SMB Multichannel from ArcGIS Pro, the reading and writing performance is negatively impacted.

Última publicación: December 23, 2022 ArcGIS Pro
Número de ID del error BUG-000128763
EnviadoFebruary 18, 2020
Última modificaciónJune 25, 2025
Relacionado conArcGIS Pro
Versión encontrada2.5
Sistema operativoWindows OS
Versión de sistema operativo10.0 64 Bit
EstadoWill Not Be Addressed

Información adicional

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Solución alternativa

There is only one known workaround that does not require modification of the NAS appliance itself, but the success probability is inconsistent. Instead of utilizing Universal Naming Convention (UNC) paths to access directories on a Dell EMC Isilon NAS with Server Message Block (SMB) 3.0 enabled, map those paths to letter drives and realize normal read or write performance.

If this does not resolve the problem, the only other known workaround as of 2022 is to disable SMB Multichannel on the Isilon appliance, as this performance behavior has been isolated to that capability being enabled.

Pasos para reproducir

ID del error: BUG-000128763

Software:

  • ArcGIS Pro

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