BUG-000170581 for Portal for ArcGIS

Número de ID del error	BUG-000170581
Enviado	September 9, 2024
Última modificación	September 10, 2025
Relacionado con	Portal for ArcGIS
Versión encontrada	11.1
Sistema operativo	Windows OS
Versión de sistema operativo	10.0 64 Bit
Estado	Known Limit

Información adicional

The JavaScript SDK that supports the Map Viewer requires browser hardware acceleration for basic performance as described in this documentation topic: https://developers.arcgis.com/javascript/latest/system-requirements/#minimum-hardware-requirements. The Map Viewer FAQ documentation recommends enabling hardware acceleration as described in this documentation topic: https://enterprise.arcgis.com/en/portal/latest/use/faq.htm#anchor14. For instructions on enabling hardware acceleration, refer to the browser’s documentation. The specific map label issue described in this defect is no longer reproducible in ArcGIS Enterprise 11.3 due to general code refactoring and enhancements. However, similar issues may arise in any ArcGIS Enterprise version if browser hardware acceleration is not enabled. Hardware acceleration improves map and scene rendering, including feature labels, symbology, and more. Without it, users may experience slow map rendering or browser crashes when using advanced symbology, detailed geometries, labels, effects, etc. In ArcGIS Enterprise 11.1, some applications—such as ArcGIS Experience Builder, ArcGIS Instant Apps, ArcGIS StoryMaps, and Scene Viewer—are blocked and cannot be opened if hardware acceleration is disabled.