laptop and a wrench

Error

The ArcGIS StoryMaps JPEG image resolution is reduced on mobile devices.

Última publicación: December 28, 2021 ArcGIS Online
Número de ID del error BUG-000136198
EnviadoDecember 15, 2020
Última modificaciónJune 5, 2024
Relacionado conArcGIS Online
Versión encontrada8.4
Sistema operativoN/A
Versión de sistema operativoN/A
EstadoNon-Reproducible

Información adicional

The issue is not reproducible after ArcGIS Online September 2021 release (v9.3).

Solución alternativa

Users can upload their JPEG images to ArcGIS Online, and then feature this content in their StoryMap, however, the images may disappear after some time, as referenced in this technical article. The user has a Python script which prevents these images from disappearing from their StoryMap, however, the script must be re-run every time an edit is made to the story map.

The ArcGIS Companion app works with mixed results. Some higher-quality images do not have a noticeable reduction in resolution, but the medium or low-quality images still experience issues.

Note: The ArcGIS Companion app may not be the best workaround if the story map is intended for public use on cell phones, and the majority of the public is not accessing the data through the app.

Pasos para reproducir

ID del error: BUG-000136198

Software:

  • ArcGIS Online

Recibir notificaciones cuando cambie el estado de un error

Descargar la aplicación de soporte de Esri

Descubrir más sobre este tema

Obtener ayuda de expertos en ArcGIS

Contactar con el soporte técnico

Descargar la aplicación de soporte de Esri

Ir a opciones de descarga