Error
The ArcGIS StoryMaps cover video loads slowly or does not load on iOS 15.x devices (a gray background is displayed while loading).
| Número de ID del error | BUG-000154932 |
|---|---|
| Enviado | January 6, 2023 |
| Última modificación | June 5, 2024 |
| Relacionado con | ArcGIS StoryMaps |
| Versión encontrada | 11.0 |
| Sistema operativo | Apple iOS |
| Versión de sistema operativo | 16.x |
| Estado | Will Not Be Addressed |
Información adicional
Using a large video file on the cover is not a best practice where readers are to immediately see something engaging. The video being used is 14 minutes long and a very large file (35MB), taking a long time to load and the request can timeout. Using a small video or image file is recommended (5MB maximum if readers are expected to always have a fast connection, but smaller than 2MB is best). Smaller video files work as expected and are strongly recommended.Solución alternativa
Close and reopen the Safari or Google Chrome application in the iOS device to load the video.
Pasos para reproducir
ID del error: BUG-000154932
Software:
- ArcGIS StoryMaps
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