Error
Signing in to the organization's sign in page on iOS mobile devices using case-insensitive credentials results in "Error 400. Unable to generate token. details ["Invalid username or password."]." This causes users to be unable to log in unless using case-sensitive credentials; however, signing in to the ArcGIS Online home page at https://www.arcgis.com/home/signin.html on mobile devices does not require case-sensitive credentials, which creates inconsistency when logging in via mobile devices.
| Número de ID del error | BUG-000098324 |
|---|---|
| Enviado | August 4, 2016 |
| Última modificación | June 5, 2024 |
| Relacionado con | ArcGIS Online |
| Versión encontrada | N/A |
| Sistema operativo | Apple iOS |
| Versión de sistema operativo | N/A |
| Estado | Non-Reproducible |
Información adicional
Since this bug was logged, the mobile site was redesigned and this is no longer a reproducible issue.Solución alternativa
Go to the ArcGIS Online home page located at <a href="https://www.arcgis.com/home/signin.html" target="_blank">https://www.arcgis.com/home/signin.html</a>, instead of the organization's sign in page, when using case-insensitive credentials on a mobile device.Pasos para reproducir
ID del error: BUG-000098324
Software:
- ArcGIS Online
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