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Error

PDFs added as attachments on existing web services through ArcMap, on a machine without Adobe Reader installed, return a "Failed to load PDF" error when accessed at REST.

Última publicación: October 6, 2017 ArcGIS GIS Server
Número de ID del error BUG-000107914
EnviadoSeptember 8, 2017
Última modificaciónJune 5, 2024
Relacionado conArcGIS GIS Server
Versión encontrada10.5.1
Sistema operativoWindows OS
Versión de sistema operativoN/A
EstadoWill Not Be Addressed

Información adicional

The Attachment Manager adds the content type to the attachment table depending on file extensions. The tool gets the content type using the MIME type in HKEY_CLASSES_ROOT\MIME\Database\Content Type. If a machine does not have a PDF application registered, (application/pdf) then the content type is just set to ‘unknown’ when the attachment is added, and hence the PDF are not opened anywhere else, even though the extension is '.pdf'. The content type field determines how the attachment is opened, the file extension does not guarantee the content. There are two workarounds: 1. Install Adobe Reader on the machine. 2. Use Windows 10 because the operating system already has the content type built in, since most browsers can read PDF files.

Solución alternativa

Install Adobe Reader on the machine where ArcGIS for Desktop is installed.If not possible, through REST, change the format of the attachment from Unknown to PDF. This is explained further in the following document: (<a href="http://resources.arcgis.com/en/help/arcgis-rest-api/#/Attachment_Infos_Map_Service_Layer/02r3000000r0000000/" target="_blank">http://resources.arcgis.com/en/help/arcgis-rest-api/#/Attachment_Infos_Map_Service_Layer/02r3000000r0000000/</a>)

Pasos para reproducir

ID del error: BUG-000107914

Software:

  • ArcGIS GIS Server

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