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Error

Offline areas fail to download after the sync is disabled and re-enabled for a layer in ArcGIS Collector (iOS).

Última publicación: January 8, 2021 ArcGIS Collector
Número de ID del error BUG-000136054
EnviadoDecember 10, 2020
Última modificaciónJune 5, 2024
Relacionado conArcGIS Collector
Versión encontradaN/A
Sistema operativoApple iOS
Versión de sistema operativo14.0x
EstadoWill Not Be Addressed

Información adicional

This is expected behavior when disabling the sync capability of a feature service after map areas have been generated for a web map. The existing map areas can no longer be downloaded and need to be recreated through the web map settings. When disabling the sync capability, there is a warning message returned, "If you disable sync the existing copies can no longer upload or download any data changes." This applies to existing offline areas which have been downloaded prior as well as to the map areas themselves created for the web map. Refer to the 'Manage map areas' section in the following link, https://doc.arcgis.com/en/arcgis-online/manage-data/take-maps-offline.htm#ESRI_SECTION1_8C6055E984D34AF4A25B989DDCAACF87.

Solución alternativa

Delete the offline map areas and create new ones.

Pasos para reproducir

ID del error: BUG-000136054

Software:

  • ArcGIS Collector

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