laptop and a wrench

Error

Importing an MXD file into ArcGIS Pro on a VMware virtual machine (VM) results in a crash with a breakpoint exception in win32u.dll.

ArcGIS Pro
Número de ID del error BUG-000175109
EnviadoMarch 18, 2025
Última modificaciónJune 24, 2025
Relacionado conArcGIS Pro
Versión encontrada3.4.2
Sistema operativoWindows OS
Versión de sistema operativo10.0 64 Bit
EstadoKnown Limit

Información adicional

This is VMWare issue, with the crash occurring in their software stack and affecting many applications. Their issue has been acknowledged here: https://knowledge.broadcom.com/external/article/383994/applications-using-vmware-tools-125-is-c.html

Solución alternativa

Install VMware Tools 12.5.1 or higher, or implement one of the workarounds developed by the owners of VMware, Broadcom. The workarounds, as described in their knowledge base, include: Disable the use of llvmpipe by adding this virtual machine config option to the VM's VMX file: guestinfo.svga.disableLLVMPipe=TRUE - Set a system environment variable SVGA_ALLOW_LLVMPIPE=0

Pasos para reproducir

ID del error: BUG-000175109

Software:

  • ArcGIS Pro

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