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Error

Custom print service with templates causes the Collector for ArcGIS (Android) application fails to sign in.

Última publicación: July 14, 2015 Collector Classic for ArcGIS (Android)
Número de ID del error BUG-000088984
EnviadoJuly 10, 2015
Última modificaciónJune 5, 2024
Relacionado conCollector Classic for ArcGIS (Android)
Versión encontrada10.3.1
Sistema operativoAndroid
Versión corregida10.3.2
EstadoFixed

Solución alternativa

Scenario 1: Sign in to the Collector for ArcGIS application. The sign-in fails and redirects to the URL page. The OAuth login can be seen when signing in.Workaround: 1. Reset the organizations custom print service back to Esri Default (by removing the URL*) and save.2. Restart the Collector for ArcGIS application and sign in.3. The login process no longer loops.Scenario 2: Sign in to the Collector for ArcGIS application. The OAuth page cannot be seen but rather a generic portal sign in.1. Uninstall the application.2. Reset the print service back to Esri Default (by removing the URL*) and save.3. Reinstall the Collector for ArcGIS application.4. Sign in to Collector for ArcGIS.To reset the utility services back to their default URLs, delete the URL for each utility service configured, and click Save. When returning to the Utility Services page, the URLs are reset to defaults as described here, <a href="http://doc.arcgis.com/en/arcgis-online/administer/configure-services.htm" target="_blank">http://doc.arcgis.com/en/arcgis-online/administer/configure-services.htm</a>.

Pasos para reproducir

ID del error: BUG-000088984

Software:

  • Collector Classic for ArcGIS (Android)

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