laptop and a wrench

Error

ArcMap crashes with the Intel HD Graphics 520 display adapter on Dell E7470 and Dell Latitude 7480 laptops updated to the most recent drivers.

Última publicación: May 4, 2018 ArcGIS for Desktop
Número de ID del error BUG-000107352
EnviadoAugust 14, 2017
Última modificaciónJune 5, 2024
Relacionado conArcGIS for Desktop
Versión encontrada10.4.1
Sistema operativoWindows OS
Versión de sistema operativo7.0 64 Bit
EstadoWill Not Be Addressed

Información adicional

ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information. https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrate

Solución alternativa

Roll the graphics adapter driver back to the September 2016 version.- 20.19.15.4531 (09/29/2016)The following link is the link to locate the drivers based on Device ID:<a href="http://www.catalog.update.microsoft.com/Search.aspx?q=DEV_1916%26SUBSYS_06DC1028" target="_blank">http://www.catalog.update.microsoft.com/Search.aspx?q=DEV_1916%26SUBSYS_06DC1028</a>Note: This issue occurs for ArcGIS Explorer, as well, and returns a more descriptive error message than ArcMap. The issue persists on ArcMap 10.3.1 and 10.4.1 versions. This workaround is reported not to work in 10.6 versions.

Pasos para reproducir

ID del error: BUG-000107352

Software:

  • ArcGIS for Desktop

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