laptop and a wrench

Error

ArcMap crashes when adding a basemap to the MXD when the external monitor is connected to the system.

Última publicación: August 10, 2022 ArcGIS for Desktop
Número de ID del error BUG-000150927
EnviadoJuly 20, 2022
Última modificaciónDecember 13, 2024
Relacionado conArcGIS for Desktop
Versión encontrada10.8.1
Sistema operativoWindows OS
Versión de sistema operativo10.0 64 Bit
EstadoWill Not Be Addressed

Información adicional

ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information. https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrate

Solución alternativa

  • Use ArcMap in minimum screen size when using the basemap.
  • Keep the resolution for the external monitor as 2560*1440 so that ArcMap works fine in full screen as well.

Pasos para reproducir

ID del error: BUG-000150927

Software:

  • ArcGIS for Desktop

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