ArcGIS Online subscription activation fails with a token used but no user slots are used and a public account is created instead.

Información adicional

Solución alternativa

Reach out to the account Customer Service Representative with the broken subscription ID number. Request to cancel the broken subscription and create a new subscription. The user then receives a new invite to the same email address as before. The user can use the same username created prior to when the new subscription was activated.

Pasos para reproducir