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Error

An ArcGIS Online web scene appears blurry in the Internet Explorer web browser but not in the Mozilla Firefox or Google Chrome web browser.

Última publicación: September 11, 2017 ArcGIS Online
Número de ID del error BUG-000107675
EnviadoAugust 29, 2017
Última modificaciónJune 5, 2024
Relacionado conArcGIS Online
Versión encontrada5.2
EstadoKnown Limit

Información adicional

This is as designed. The Scene Viewer and JavaScript API (and WebApp Builder consequently) automatically adjust the quality settings based on the browser used. The reason is that, as stated in the Scene Viewer documentation, IE11 is not optimized for high-quality 3D graphics, as a consequence webscenes are automatically configured for best performance. This has several visual effects like reduced basemap and buildings LODs and disabled advanced 3D graphics features like realistic atmosphere. In the Scene Viewer the quality settings can be controlled with the Settings tool, however in the WebApp Builder this is currently only available by changing the JavaScript code. Scene Viewer browser requirements: http://doc.arcgis.com/en/arcgis-online/reference/scene-viewer-requirements.htm#ESRI_SECTION1_CCF7723485A34F509CEAA6A1C56F34B8 JavaScript API reference: https://developers.arcgis.com/javascript/latest/api-reference/esri-views-SceneView.html#qualityProfile

Solución alternativa

Use the Mozilla Firefox, Google Chrome, or Microsoft Edge web browser.

Pasos para reproducir

ID del error: BUG-000107675

Software:

  • ArcGIS Online

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