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Error

After opening a public ArcGIS StoryMaps story when logged in to an ArcGIS Online organization and logging out, the story stops working and displays the error message, "Hmm... there seems to be an issue. There was a problem accessing this story or this page. Please try again or contact your ArcGIS administrator."

Última publicación: June 2, 2022 ArcGIS StoryMaps
Número de ID del error BUG-000149322
EnviadoMay 17, 2022
Última modificaciónJune 5, 2024
Relacionado conArcGIS StoryMaps
Versión encontradaN/A
Sistema operativoN/A
Versión de sistema operativoN/A
EstadoDuplicate

Información adicional

This issue is a duplicate of BUG-000143623. This issue is being worked on.

Solución alternativa

Customers usually create ArcGIS StoryMaps stories to be accessed by the general public, hence the majority of the users are not logged in to an ArcGIS Online organizational account when accessing the stories.

There are three possible options to bypass the issue:

  1. Access the link without being logged in to an ArcGIS Online organization.
  2. Access the link in an incognito window.
  3. Clear the browser's cache and cookies.

Pasos para reproducir

ID del error: BUG-000149322

Software:

  • ArcGIS StoryMaps

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