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Error: Geocoding result was not stored. Ensure you are signed in to ArcGIS Online and you have geocoding privilege

Error Message

In ArcGIS Pro, when attempting to rematch addresses using the ArcGIS World Geocoding Service locator, the following error message is returned:

Error:   
Geocoding result was not stored. Ensure you are signed in to ArcGIS Online and you have geocoding privilege.
The geocoding process is unsuccessful and an error message is returned in ArcGIS Pro.

Cause

  • ArcGIS Pro is not logged in with the ArcGIS Online organizational account.
  • The custom role assigned to the member does not have the geocoding privilege.
  • The member is allocated insufficient credits to perform credit-consuming geocoding tasks with ArcGIS World Geocoding Service.

Solution or Workaround

Depending on the cause, use one of the following solutions to resolve the issue.

Log in to the ArcGIS Online organizational account

Access ArcGIS Pro with the ArcGIS Online organizational account. Refer to ArcGIS Pro: Sign in to your organization for more information.

Note:
In some instances, it is necessary to set the active portal URL to https://www.arcgis.com to perform geocoding tasks. Refer to ArcGIS Pro: Manage portal connections from ArcGIS Pro for more information.

Update the member’s role to enable the privilege to perform geocoding tasks

Update the member’s custom role to enable the Geocoding option in the Premium Content settings. Refer to ArcGIS Online: Configure member roles for more information.

Configure the custom role to enable the geocoding privilege.

Allocate credits to the member to perform credit-consuming geocoding tasks in ArcGIS Pro

Note:
Ensure the organization has sufficient credits to allocate credits to members. In ArcGIS Online, navigate to Organization > Overview to check credits status. Refer to ArcGIS Online: Get more credits for more information.

In ArcGIS Online, allocate credits to the member to perform credit-consuming geocoding tasks in ArcGIS Pro. Refer to ArcGIS Online: Manage credit budget for more information.

Administrators can allocate a credit budget that assigns a flexible allocation of credits to some or all organization members.

Related Information

Last Published: 8/4/2022

Article ID: 000028136

Software: ArcGIS Online Current ArcGIS Pro 3.0, 2.9.4, 2.9.3, 2.9.2, 2.9.1, 2.9, 2.8.7, 2.8.6, 2.8.5, 2.8.4, 2.8.3, 2.8.2, 2.8.1, 2.8